Frequently Asked Questions

Victory Dome is a licensed social gaming platform using virtual currency only.

Key facts about our platform:

• Social gaming entertainment only - not real money gambling
• Virtual currency only - no real-world value
• Not affiliated with real money casinos or gambling operators
• Licensed and regulated by Canadian provincial authorities
• 10+ years of experience providing safe entertainment

You cannot win anything of real value. All gaming activities use virtual currency for entertainment purposes only.

Age requirements vary by Canadian province/territory:

• 18+ Required: Québec, Alberta, Manitoba
• 19+ Required: Ontario, British Columbia, Saskatchewan, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Northwest Territories, Yukon, Nunavut

We verify your age during registration to ensure compliance with your provincial gaming laws. Age verification is mandatory and required by our licensing authorities.

Yes, we are fully licensed and regulated by multiple Canadian provincial gaming authorities:

• AGCO (Alcohol and Gaming Commission of Ontario)
• AGLC (Alberta Gaming, Liquor and Cannabis Commission)
• BCLC (British Columbia Gaming Corporation)
• RACJ (Régie des alcools, des courses et des jeux du Québec)
• LGA (Liquor and Gaming Authority of Manitoba)
• SLGA (Saskatchewan Liquor and Gaming Authority)
• NSGC (Nova Scotia Gaming Corporation)

Our licenses ensure we meet the highest standards for player safety, responsible gaming, and regulatory compliance.

Virtual currency is digital credits used exclusively for social gaming entertainment.

Important facts about virtual currency:

• No real-world value - cannot be exchanged for money, prizes, or anything of value
• Entertainment only - designed purely for social gaming experiences
• Not legal tender - has no monetary worth outside our platform
• Not transferable - cannot be sold, traded, or given to other users

This design ensures our platform remains a safe, non-gambling entertainment experience focused on fun rather than monetary gain.

Creating an account is simple:

1. Visit our Sign Up page
2. Provide your email address and create a secure password
3. Enter your date of birth for age verification
4. Select your Canadian province/territory
5. Agree to our Terms & Conditions and Privacy Policy
6. Confirm your age eligibility

Requirements:

• Must be 18+ or 19+ depending on your province
• Valid email address
• Canadian residency
• One account per person only

Identity verification is required by Canadian gaming regulations to ensure:

• Age compliance - confirming you meet provincial age requirements
• Identity protection - preventing fraud and account theft
• Regulatory compliance - meeting licensing authority requirements
• Responsible gaming - enabling proper self-exclusion and limits

Verification process includes:

• Government-issued photo ID verification
• Address verification (if required)
• Age confirmation
• Identity document authenticity checks

All verification information is handled securely and in accordance with Canadian privacy laws.

To reset your password:

1. Visit our Sign In page
2. Click "Forgot your password?" link
3. Enter your registered email address
4. Check your email for reset instructions
5. Follow the secure link to create a new password

If you don't receive the email:

• Check your spam/junk folder
• Ensure you're using the correct email address
• Wait 10-15 minutes for delivery
• Contact our support team at help@victorydome.com

No, only one account per person is allowed.

Reasons for this policy:

• Regulatory compliance - required by gaming authorities
• Responsible gaming - ensures limits and self-exclusion work properly
• Fair play - maintains platform integrity
• Security - reduces fraud and abuse

Consequences of multiple accounts:

• All duplicate accounts will be closed
• Virtual currency in duplicate accounts will be forfeited
• May result in permanent account suspension

Our social games are designed for entertainment using virtual currency only.

Game types available:

• Social Slots - themed slot-style games with virtual rewards
• Table Games - social versions of classic table games
• Puzzle Games - skill-based challenges and brain teasers
• Arcade Games - retro-style games with modern features
• Trivia & Quiz - knowledge-based games

Important reminders:

• All outcomes are virtual - no real money value
• Entertainment focus - games are designed for fun, not profit
• Fair play - games use certified random number generators
• No real prizes - virtual currency cannot be exchanged for anything of value

Yes, we provide responsible gaming time management tools.

Available limit options:

• Session time limits - maximum time per gaming session
• Daily limits - total daily gaming time
• Weekly limits - total weekly gaming time
• Monthly limits - total monthly gaming time

Additional features:

• Break reminders - automatic prompts to take breaks
• Gaming session timer - displays next available session
• Self-exclusion options - temporary or permanent breaks

These tools help maintain healthy gaming habits and ensure gaming remains entertaining. Visit our Responsible Gaming page to set your limits.

Virtual currency can be obtained through various entertainment activities:

Free methods:

• Daily login bonuses - free virtual currency for daily visits
• Achievement rewards - virtual currency for completing challenges
• Community events - participate in special events
• Social features - connecting with friends and community

Optional purchases:

• In-app purchases - buy virtual currency with real money
• Special packages - themed virtual currency bundles
• Promotional offers - discounted virtual currency during events

Important reminder: Virtual currency purchased or earned has no real-world value and cannot be exchanged for money or prizes.

Yes, all our games use certified fair play systems.

Fairness measures:

• Certified RNG - Random Number Generators tested by independent labs
• Regular audits - third-party verification of game integrity
• Transparent operations - game statistics and information available
• Regulatory oversight - monitored by gaming authorities

Additional assurances:

• No manipulation - game outcomes cannot be influenced
• Equal opportunity - all players have the same game experience
• Historical data - game performance tracked and reported

Remember: while games are fair, they are designed for entertainment with virtual currency that has no real-world value.

We provide comprehensive tools to help maintain healthy gaming habits:

Time management tools:

• Session limits - set maximum gaming session duration
• Daily/weekly/monthly limits - control total gaming time
• Break reminders - automatic prompts to take breaks
• Cooling-off periods - temporary account restrictions

Spending controls:

• Purchase limits - set limits on virtual currency purchases
• Spending alerts - notifications about purchase activity
• Budget tracking - monitor entertainment expenses

Self-exclusion options:

• Temporary self-exclusion - 24 hours to 6 months
• Permanent self-exclusion - indefinite account restriction
• Immediate activation - restrictions apply immediately

Access these tools through your account settings or contact our support team for assistance.

Self-exclusion allows you to restrict access to your account when needed.

Types of self-exclusion:

• 24-hour cooling off - short-term break
• 1 week to 1 month - medium-term restriction
• 3 to 6 months - long-term break
• Permanent exclusion - indefinite account closure

During self-exclusion:

• Account access blocked - cannot log in or play games
• No marketing communications - promotional emails stopped
• Customer support available - help accessing responsible gaming resources
• Professional support referrals - connections to help organizations

To activate self-exclusion: Contact our support team at help@victorydome.com or use the tools in your account settings.

If gaming stops being fun or becomes concerning, help is available.

Warning signs to watch for:

• Time-related: Playing longer than intended, losing track of time
• Emotional: Anxiety when not gaming, mood changes around gaming
• Social: Avoiding activities, hiding gaming activity
• Responsibilities: Neglecting work, school, or family obligations

Professional support resources:

• Responsible Gambling Council: responsiblegambling.org
• Centre for Addiction and Mental Health: camh.ca
• ConnexOntario: connexontario.ca
• Problem Gambling Helpline: problemgamblinghelpline.ca

Immediate steps:

• Use our self-exclusion tools immediately
• Contact our support team for help accessing resources
• Reach out to professional support organizations
• Talk to trusted friends, family, or healthcare providers

Our platform works on most modern devices and browsers.

Supported browsers:

• Chrome - version 90 or newer
• Firefox - version 88 or newer
• Safari - version 14 or newer
• Edge - version 90 or newer

Device requirements:

• Desktop/Laptop: Windows 10+, macOS 10.15+, Linux (modern distributions)
• Mobile: iOS 13+, Android 8.0+
• Tablet: iOS 13+, Android 8.0+

Other requirements:

• Internet connection - stable broadband or mobile data
• JavaScript enabled - required for platform functionality
• Cookies enabled - essential for account security

Try these troubleshooting steps first:

Basic troubleshooting:

1. Refresh the page - press F5 or Ctrl+R (Cmd+R on Mac)
2. Clear browser cache - remove stored data and cookies
3. Try a different browser - test with Chrome, Firefox, or Safari
4. Disable browser extensions - ad blockers may interfere
5. Check internet connection - ensure stable connectivity

If problems persist:

• Contact our support team - help@victorydome.com
• Include details: device type, browser, error messages
• Screenshot errors - helps us diagnose issues faster
• Response time: within 24 hours

Emergency technical issues: If you cannot access responsible gaming tools, contact support immediately.

Currently, we offer a web-based platform that works excellent on mobile devices.

Mobile web advantages:

• No download required - instant access through your browser
• Always up-to-date - automatic updates and new features
• Cross-platform compatibility - works on all devices
• Responsive design - optimized for mobile screens
• Same features - full functionality on mobile

To access on mobile:

1. Open your mobile browser (Chrome, Safari, Firefox)
2. Visit victorydome.com
3. Add to home screen for quick access (optional)
4. Log in with your account credentials

A dedicated mobile app may be available in the future. We'll notify users of any app developments.

We offer 24/7 customer support through multiple channels:

Primary contact method:

• Email: help@victorydome.com
• Response time: Within 24 hours
• Availability: 24/7 email monitoring
• Languages: English

What to include in your message:

• Account information - username or email address
• Issue description - detailed explanation of the problem
• Steps taken - what you've tried to resolve the issue
• Device/browser info - helps with technical issues
• Screenshots - if applicable and helpful

Support categories:

• Account questions - login, verification, settings
• Technical issues - platform problems, bugs
• Responsible gaming - limits, self-exclusion, resources
• General inquiries - platform information, feedback

We aim to respond within 24 hours, often much faster.

Typical response times:

• Priority issues - within 2-4 hours
• Technical problems - within 4-8 hours
• Account questions - within 8-12 hours
• General inquiries - within 12-24 hours

Priority handling for:

• Responsible gaming concerns - immediate priority
• Account security issues - high priority
• Technical problems preventing play - high priority
• Payment/purchase issues - high priority

Factors affecting response time:

• Issue complexity - complex issues may take longer to resolve
• Information provided - complete information speeds resolution
• Peak periods - holidays and weekends may have slight delays