Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information.
IMPORTANT PRIVACY NOTICE
This is a social casino using virtual currency only. No real money gambling. Not affiliated with any real money casinos. We collect only necessary information for platform operation and player safety.
1. Privacy Policy Overview
Victory Dome ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our social gaming platform.
This Privacy Policy applies to all users of our website and services, and is compliant with Canadian privacy laws, GDPR, and CCPA requirements.
2. Information We Collect
Personal Information You Provide
- Account Registration: Username, email address, date of birth, province/territory
- Contact Information: Email address for customer support communications
- Age Verification: Date of birth to ensure compliance with provincial age requirements
- Payment Information: Processing information for optional virtual currency purchases (no financial data stored)
- Customer Support: Communications, feedback, and support requests
Information Automatically Collected
| Information Type | Purpose | Retention Period |
|---|---|---|
| IP Address | Security, geographic compliance, fraud prevention | 90 days |
| Browser Type & Version | Technical support, platform optimization | 30 days |
| Pages Viewed | Analytics, user experience improvement | 12 months |
| Session Duration | Responsible gaming monitoring | 6 months |
| Device Information | Security, technical support | 30 days |
| User Preferences | Personalization, settings | Until account deletion |
3. How We Use Your Information
Primary Uses
- Platform Operation: Providing access to social gaming services
- Age Verification: Ensuring compliance with provincial gaming laws
- Customer Support: Responding to inquiries and providing assistance
- Account Security: Protecting against unauthorized access and fraud
- Legal Compliance: Meeting regulatory requirements and reporting obligations
Secondary Uses (With Consent)
- Analytics: Understanding user behavior to improve our services
- Personalization: Customizing your gaming experience and preferences
- Communications: Sending updates about new features and responsible gaming resources
- Research: Improving platform safety and responsible gaming measures
4. Information Sharing and Disclosure
We DO NOT sell your personal information.
Limited Disclosure Circumstances
- Regulatory Compliance: Canadian provincial gaming authorities as legally required
- Service Providers: Trusted third parties who assist in platform operation (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or government investigation
- Safety Protection: To protect rights, property, or safety of users or the public
5. Protection of Minors
Strict Age Verification
We do not knowingly collect personal information from individuals under 18 (or 19 in applicable provinces).
Minor Protection Measures
- Mandatory age verification during registration
- Immediate account deletion if underage use is discovered
- Parental notification process for potential underage accounts
- Regular audits of age verification systems
- Cooperation with parents/guardians for account removal requests
6. Your Privacy Rights
Right to Access
Request a copy of all personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal information
Right to Erasure
Request deletion of your personal information (subject to legal requirements)
Right to Restrict Processing
Limit how we process your personal information in certain circumstances
Right to Object
Object to processing of your personal information for specific purposes
Right to Data Portability
Receive your personal information in a portable format
Exercising Your Rights
To exercise any of these rights, contact us at help@victorydome.com. We will respond within 30 days of receiving your request.
7. Data Security Measures
Technical Safeguards
- Encryption: All data transmitted using SSL/TLS encryption (256-bit)
- Secure Storage: Personal information stored in encrypted, secure databases
- Access Controls: Strict employee access controls and authentication requirements
- Regular Updates: Security systems regularly updated and patched
- Monitoring: Continuous monitoring for unauthorized access attempts
Organizational Safeguards
- Employee privacy training and confidentiality agreements
- Regular security audits and compliance assessments
- Incident response procedures and breach notification protocols
- Data retention policies and secure deletion procedures
8. Cookies and Tracking Technologies
Types of Cookies We Use
| Cookie Type | Purpose | Duration | Required |
|---|---|---|---|
| Essential | Platform functionality, security | Session | Yes |
| Analytics | Usage statistics, performance monitoring | 12 months | With consent |
| Functional | User preferences, customization | 12 months | With consent |
| Marketing | Communication preferences | 6 months | With consent |
You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling essential cookies may affect platform functionality.
9. Data Retention
Retention Periods
- Account Information: Until account deletion + 7 years (regulatory requirement)
- Transaction Records: 7 years (regulatory requirement)
- Customer Support Communications: 3 years
- Website Analytics: 12 months
- Marketing Data: Until consent withdrawal
- Security Logs: 90 days
Deletion Process
When retention periods expire, we securely delete personal information using industry-standard data destruction methods.
10. International Data Transfers
Your personal information is primarily processed and stored within Canada. If international transfers are necessary for service provision, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by Canadian privacy authorities
- Standard contractual clauses
- Binding corporate rules
- Explicit user consent when required
11. Gaming Regulatory Compliance
Provincial Compliance
We maintain compliance with privacy requirements from:
- AGCO (Alcohol and Gaming Commission of Ontario)
- AGLC (Alberta Gaming, Liquor and Cannabis Commission)
- BCLC (British Columbia Gaming Corporation)
- RACJ (Régie des alcools, des courses et des jeux du Québec)
- LGA (Liquor and Gaming Authority of Manitoba)
- SLGA (Saskatchewan Liquor and Gaming Authority)
- NSGC (Nova Scotia Gaming Corporation)
Responsible Gaming Data Use
We may use your information to:
- Monitor for signs of problem gaming behavior
- Enforce self-exclusion requests
- Provide responsible gaming resources and tools
- Comply with duty of care obligations
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via:
- Email notification to registered users
- Platform notification upon login
- Updated "Last Modified" date on this page
13. Contact Information
Privacy Questions and Requests
Email: help@victorydome.com
Subject Line: "Privacy Request" or "Data Protection Inquiry"
Response Time: Within 30 days
Availability: 24/7 email monitoring
Privacy Complaints
If you believe we have not properly handled your personal information, you may file a complaint with:
- Office of the Privacy Commissioner of Canada
- Your provincial privacy commissioner
- Relevant gaming regulatory authority
Your Privacy Matters
We are committed to protecting your privacy while providing safe, entertaining social gaming experiences. This platform uses virtual currency only and is not affiliated with real money gambling.